My first experience in therapy was not a pleasant one. When I was a tween and said that I wanted therapy, my mom took me to a community mental health center at the suggestion of a friend who received therapy there with her kids. I waited for quite some time in the waiting room, being seen 25 minutes late for my appointment. There were screaming children with their parents and elderly people. I didn’t feel that I fit in there. My mom went in with me for the intake, and I didn’t feel that I could speak freely. The therapist doing my intake was an older woman who smiled too much and talked to me like I was a child (which I was, but that wasn’t what I was looking for.) I left feeling more stressed out than when I went in and decided that I would not be going back again. I didn’t go back to therapy until I was 24. I liked my therapist at that point, but she was older and I didn’t quite seem to understand my quarter-life crisis. I found it difficult to find someone who could relate to what I was going through.

I’ve always felt that the quality of patient care should be the focus of any practice. However, I’ve learned over time that this isn’t always the case, sadly. I can’t envision patients making the most and best progress that they could in working with overworked, underpaid, and poorly treated clinicians. Furthermore, I’ve found that many clinicians do not receive clinical supervision in such environments, which is an extremely important piece of providing mental health services.

I founded Refresh to ensure that patients receive the highest quality care possible from clinicians who are treated fairly and receive weekly individual and team supervision. There’s no reason for patient care to go by the wayside in an industry that does nothing apart from patient care. Refresh Clinicians are set up to provide successful, individualized care for patients in a place where they can be most attentive and on top of their game. Refresh clinicians are current in the field, are educated in evidenced-based practices and issues that face young professionals today.

What I can guarantee is that we use the most up-to-date technology to track patient progress, appointments begin and end on time- guaranteeing you the most time with your clinician, and all of your benefits will be verified before you come in for your first appointment making the intake process practically stress free. And we will strive to make this the best experience you have in therapy.

Sincerely,
Keeley